We’ve brought our car here twice. Always great service, so honest and so clean! Also, a great group of people work here. I recommend them to everyone.
Thank you for allowing us to service your vehicle! We are pleased to hear you are happy with our service and hope to see you again when needing future service!
Herny I can't find any "Herny J in our system can you tell me more about your experience?
Charged me $144 just for a diagnosis on the problem, rear window switch. They led me to believe when setting up the appointment and further, when I received a text with an estimate that this would be the cost. Then, wanted $600! I took it to another local repair shop that fixed it at no charge. But this place charged me $144 for not fixing it AND tried to tack on extra surprise fees for what I was told were their ‘hazmat costs’. Total rip-off Your response says a lot about what type of business you run. The $600 charge was just for the window. I never added anything on. In fact, refused other suggested repairs because it’s such an old vehicle the expense didn’t make sense. I never authorized anything when dropping the car off either. I dropped the keys in the box because it was 7 am and the office wasn’t even open at the time. Originally, I was sent an estimate to do an engine check and other diagnostic work and I refused to sign it. I called the office and explained that wasn’t something I needed and that I ONLY wanted help with the window. And YES. A local repair shop in Grand Haven fixed the window for me ( at least stuck it up) for absolutely no charge. To do the same exact repair you quoted me $600 for, they would have done for less than half. You were met with a surprised and angry response because I never consented to personal messages via text from you, especially after it was clear that our business was done. This is an honest review, and I don’t think it’s right to publish my name in a condescending tone just because you don’t like what I have to say.
I first reached out to Nichole Marshall of Spring Lake, the real author of this review and was met with a nasty response. The truth is Nichole made an appointment for service to a window that was not operating. When she arrived for the appointment, she authorized us the spend time checking out the window problem. She added other problems to look at on the 2003 Jeep Liberty, thinking it was the same price. We sent her estimates to look into the other concerns as well as some things we noticed (coolant leaks, etc) along with an estimate for the repair of the original concern totaling $600. (window regulator, not a switch) Nichole declined the services as is her right. It's sad when people blame others for their problems. We offer our customers the best technicians, parts, loaners and financing as well as disclosing pricing upfront when possible. We understand that sometimes thing cost more than people can handle, but don't shoot the messenger. As far as another garage fixing it for free, let's be honest it's not likely.
Great communication and service. My appointment was set quickly and the repair completed same day
Thank you, Laurie, for the 5 stars. We appreciate you choosing us for the repairs and maintenance on your 2018 Buick Enclave.
Estimates were accurate, explained well, and a fairly long list of items was completed the same day. I will definitely use their services again. All around great job by everyone!
Thank you so much for your review! We hope to see you again for your vehicle's future maintenance and repairs.
Good job, done in a timely fashion as usual. Thank you!
Thank you for allowing us to service your vehicle. We are pleased to know you were happy with our service. Thank you for the review!
Great!
Thank you for the 5 stars!
Exceptional Service!!!!!!! Correspondence Was Constant, Systems The Company Use Are "Jetson" Like. Fast Working All Around Amazing Experience. 5 Stars Forsure Highly Recommended.
Thanks, Kam, for the five stars! We appreciate you choosing us to do the performance testing, maintenance and suspension repairs on your 2007 Ford Edge SEL.
I drove 45 minutes away just to get my all wheel drive alignment because I have heard good things about the staff. Professional, quick, and pleased with the results. I will be coming back.
Thank you for allowing us the opportunity to service your vehicle. We are pleased to hear about your visit and we hope to see you again soon!
I brought my older motorhome in for motor work and front end work, they were persistent in working out all the problem it’s like a new machine. Thank you very much.
Thank you for coming in Gary. We hope you get to make lots of fun memories this season with your camper!