Tri City Auto Repair
Charged me $144 just for a diagnosis on the problem, rear window switch. They led me to believe when setting up the appointment and further, when I received a text with an estimate that this would be the cost. Then, wanted $600! I took it to another local repair shop that fixed it at no charge. But this place charged me $144 for not fixing it AND tried to tack on extra surprise fees for what I was told were their ‘hazmat costs’. Total rip-off Your response says a lot about what type of business you run. The $600 charge was just for the window. I never added anything on. In fact, refused other suggested repairs because it’s such an old vehicle the expense didn’t make sense. I never authorized anything when dropping the car off either. I dropped the keys in the box because it was 7 am and the office wasn’t even open at the time. Originally, I was sent an estimate to do an engine check and other diagnostic work and I refused to sign it. I called the office and explained that wasn’t something I needed and that I ONLY wanted help with the window. And YES. A local repair shop in Grand Haven fixed the window for me ( at least stuck it up) for absolutely no charge. To do the same exact repair you quoted me $600 for, they would have done for less than half. You were met with a surprised and angry response because I never consented to personal messages via text from you, especially after it was clear that our business was done. This is an honest review, and I don’t think it’s right to publish my name in a condescending tone just because you don’t like what I have to say.
I first reached out to Nichole Marshall of Spring Lake, the real author of this review and was met with a nasty response. The truth is Nichole made an appointment for service to a window that was not operating. When she arrived for the appointment, she authorized us the spend time checking out the window problem. She added other problems to look at on the 2003 Jeep Liberty, thinking it was the same price. We sent her estimates to look into the other concerns as well as some things we noticed (coolant leaks, etc) along with an estimate for the repair of the original concern totaling $600. (window regulator, not a switch) Nichole declined the services as is her right. It's sad when people blame others for their problems. We offer our customers the best technicians, parts, loaners and financing as well as disclosing pricing upfront when possible. We understand that sometimes thing cost more than people can handle, but don't shoot the messenger. As far as another garage fixing it for free, let's be honest it's not likely.
- Tri City Auto Repair